Identify your project
Include your company name, project, and the best email address for a reply.
HomeClient Center
For existing clients
Client Center.
One place to request help, ask about an invoice, and find the next step for your project.
Service requests
Tell us what needs attention.
Use the inquiry form for a service request. Include your company and the affected system so we can route your request with the right context.
Describe the issue
Explain what you expected, what happened instead, when it began, and who is affected.
Keep the reference
The form provides a reference when your request is received. Keep it with your project records.
Continue by email
Reply in the same email conversation when we follow up, so the details stay together.
Invoices & payments
A clear path for billing questions.
Use the payment instructions provided with your invoice. If you need a copy, want to confirm payment details, or have a question about a charge, send us your invoice reference.
Have your invoice number and company name ready. Do not send card details, bank credentials, or passwords through the contact form.
Urgent issues
If the issue is time-sensitive.
Use the escalation contact and response terms in your service agreement. This website does not provide a continuously monitored emergency response channel.
Describe the business impact and when the problem started. Avoid making additional changes that could make diagnosis harder, and keep any error messages for your support contact.
Document the issue ↗Keep the conversation together
Reach Blue Ripple Prime.
For project updates, service questions, or invoice help, reply to your existing project conversation or email us.
hello@bluerippleprime.com ↗Before you send
A little context helps.
- Company and project name
- Affected system or page
- When the issue first appeared
- Who or what is affected
- A short description of any error
Protect your information
Keep passwords, payment details, recovery codes, and confidential files out of the inquiry form. Ask your project contact for an appropriate transfer method.
Planning something new?
Tell us about your next project or a change to your existing setup.
Let's talk ↗